We measure "cost reduction" primarily in hard dollars related to head count elimination. We measure "performance" in computing availability (uptime), downtime avoidance, situation recovery, business velocity, application quality of service metrics, and client happiness.
Every solution that we offer must meet key criteria in addition to wringing out cost and improving the client experience. We also demand that the solutions be able to deploy rapidly with a minimal startup investment on the part of our clients, and provide operating efficiencies which deliver an accelerated return on investment.
Our value proposition is actually quite simple: Valerent rationalizes technology solutions which drive performance improvement and head count elimination.
How we deliver against our service level agreements is also easy to visualize: The vast majority of service providers and even internal IT departments focus on help desk ticket activity as a basis for (additional) head count justification.
We reduce tickets and by extension head count.
Every Global 100 firm in the world runs centralized, remote-enabled computing management tools which predict, announce and manage service interruptions. They manage their systems with a fraction of the staff which would otherwise have been required without the toolsets and processes.
We share our experience, resources, and investments across a customer base that otherwise would not be able to afford the best practice technology investments, making our clients more competitive.
Many of our clients are knowledgeable about some of the available framework toolsets, including the value which can be achieved. Many have tried to implement a framework management solution and failed to varying degrees.
The operating expenses were greater than anticipated, the complexity was underestimated, the internal politics were enormous, and the continued support from executive management evaporated.
During the last several years, new types of tools have become available. Additionally, operating systems, applications, and management platforms have evolved by quantum magnitudes. Today, the tools offer more functionality, deeper visibility into the systems, and a greater root cause awareness. Remote capabilities have extended well beyond simple monitoring.
Systems can now be "taught" how to heal themselves. Over the same period, the tools have become more manageable themselves.
Valerent delivers these solutions both as a hosted remote managed service provider or hosted within a client’s campus.
